Efficiency is crucial. Technicians operating at 90, 80, 70% of their optimal efficiency are costing the business money.
Ultimately, it is the customer who pays for operational inefficiency, so increasing your technicians' efficiency by just a few per cent will have huge benefits.
Space on site is crucial. Every customer satisfaction score dips at the question “Were you able to park?”
If you could add ONE single car park space, could you quantify the value of that?
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